Part of the LMAX Group
Regulated by the Gibraltar Financial Services Commission

LMAX Digital client support and technical support contact details

The institutional custody solution

LMAX Digital offers clients a secure, regulated, institutional-grade custodian solution built upon a tiered offline wallet infrastructure using cold and vault storage.

With best in breed security and risk management, our proprietary custodian solution is designed to protect against collusion or duress and is built on LMAX Group proven, trusted technology and reputation.

SOC 1 and ISO27001 certified, our security and controls are regularly reviewed and independently verified using advanced techniques (PEN tests, APM, red/blue).

  • Features and benefits

    • Secure, robust institutional grade custody solution
    • All wallets are secured through multi-layer encryption, MFA and geographic separation
    • Cold and vault wallets fully air-gapped and offline
    • Physical vault wallet security provided by a leading global security firm
    • Established 24/7 follow the sun operational support
  • Custody key facts

    • Wallet infrastructuremore

      Cold
      The cold wallet holds the minimum operational digital assets required for settlement between LMAX Digital institutional counterparties; it is a multi-signature wallet enabled by one (‘primary’) key held in secure data centres in several geographically separated locations. Three of five keys are needed to sign a transaction, with payments only allowed to a ‘known address’ for each counterparty.

      Vault
      The vault wallet holds the majority of digital assets and is a completely offline, multi-signature wallet. Withdrawals require a physical signing process within the vault with keys/HSM distributed over multiple vaults, geographically separated, for security and business continuity/resilience. All vault systems are network isolated, stored in safes inside the vault, with no single person having access, requiring multiple teams with technology controls and MFA distributed over at least three sites.

    • Supported digital assets more

      BTC, ETH, LTC, BCH, XRP, SOL, PYTH, LINK supported today and easily extendable to other blockchains.

    • Compliance more

      Rigorous approach to regulatory compliance with multiple tools available at a transactional level to comply with AML requirements.

    • Insurance more

      Bespoke custody insurance is available on request for all LMAX Digital institutional counterparties.

    Custodian solution

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LMAX Digital is part of the LMAX Group Regulated by the Gibraltar Financial Services Commission

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T: +44 33 3700 4096 - E: [email protected]

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